How it works
A clear process, from first report to completed repair
We manage the rental lifecycle from advertising and tenancy set-up through to day-to-day tenant support, property oversight, compliance coordination and check-out.
Getting set up
Four clear onboarding steps
- Step 1
Landlord joins Landlord Lifeline
A free consultation first, then a short onboarding call. We agree what we handle, your spend authority thresholds and how you want to be contacted.
- Step 2
We add your properties to the platform
Addresses, tenant contact details, existing certificates and preferred contractors are loaded in. You do not need to enter anything yourself.
- Step 3
Each property receives a unique QR code
We generate a code tied to that specific property, plus a printable notice designed to be displayed inside the property or a communal area.
- Step 4
Tenants scan the QR code to report problems
No app, no account. The property is identified automatically and the tenant completes a short form with photographs.
The maintenance lifecycle
What happens after a tenant presses submit
Every stage is timestamped and attributed, which means there is always an answer to “what is happening with this?”
- 1
Report received
The report lands with us instantly and is acknowledged. The tenant gets a reference number such as LL-2026-000123.
- 2
Reviewed and triaged
We assess urgency, ask the tenant for anything missing and decide whether a contractor is needed.
- 3
Landlord informed
You see the job in your portal. Where spend approval is needed, we come to you with the options.
- 4
Contractor instructed
An appropriately qualified contractor is briefed with the property, issue, photos and access arrangements.
- 5
Appointment arranged
We coordinate access directly with the tenant and confirm the date.
- 6
Work completed
Notes and completion photographs are uploaded and the job is closed.
- 7
History recorded
The full timeline, cost and documents stay on the property record permanently.
Responsibilities
Who does what
You, the landlord
- Own the property and remain the responsible party
- Approve spend above the agreed threshold
- Fund repairs and certificate renewals
Landlord Lifeline
- Receive and triage tenant reports
- Coordinate contractors and appointments
- Track compliance dates and documents
- Keep tenants and you informed
Contractors
- Carry out the work, including all regulated trades
- Hold their own qualifications and insurance
- Provide certificates and completion evidence
Speak to us before your next tenant message arrives
A free, no-obligation consultation. We will look at your portfolio, how tenant issues reach you today and what we would take off your hands.