Question 1

What exactly does Landlord Lifeline do?

Accepted Answer

We provide tenant management, property management, letting and tenancy management and compliance coordination from £100 per property, per month. We also arrange maintenance at cost without adding a Landlord Lifeline mark-up.

Question 2

Do you carry out the repairs yourselves?

Accepted Answer

We arrange and coordinate the work through appropriately qualified contractors. Repairs are charged to the landlord at cost, without a maintenance mark-up from Landlord Lifeline. We can also work with your preferred contractors.

Question 3

Are you a letting agent?

Accepted Answer

Landlord Lifeline provides a full letting and tenancy management service alongside ongoing tenant, property and compliance management, from £100 per property, per month.

Question 4

How do tenants contact you?

Accepted Answer

Every property receives its own QR code on a printed notice. The tenant scans it with their phone camera, the property is identified automatically and they complete a short form with photographs. They receive a reference number immediately.

Question 5

Do tenants need to create an account?

Accepted Answer

No. Reporting an issue takes one page and no sign-up. That keeps the friction low so problems are reported early, while they are still small.

Question 6

How do I pay?

Accepted Answer

The service is from £100 per property, per month and is paid separately by Direct Debit through a regulated provider. Tenants pay rent directly to you; Landlord Lifeline does not hold your rental income.

Question 7

Is Rent Guarantee Insurance included?

Accepted Answer

Yes, subject to policy terms, eligibility and successful underwriting. Potential cover could include qualifying loss of rental income following tenant arrears, legal expenses and possession or eviction costs.

Question 8

Do you cover my area?

Accepted Answer

We operate UK-wide. Contractor coverage varies by region, so we confirm local arrangements for each property during onboarding.

Question 9

Is there a long tie-in?

Accepted Answer

No long lock-in. Terms are confirmed in writing before you join and are discussed openly during your free consultation.

Question 10

Do I have to give up control of decisions?

Accepted Answer

No. You set a spend threshold during onboarding. Anything below it we simply get done; anything above it comes to you with options and costs before work is instructed.

Question 11

Can I keep my existing contractors?

Accepted Answer

Yes and many landlords do. We add them to your property records and instruct them in the same way we would our own network.

Question 12

What happens to my existing certificates?

Accepted Answer

We load them into the platform during onboarding, record their expiry dates and start monitoring them so renewals are flagged in advance.

Question 13

Can I export my data if I leave?

Accepted Answer

Yes. Your property records, maintenance history and documents are yours and can be exported on request.

Question 14

Do I need an app or account to report an issue?

Accepted Answer

No. Scan the QR code at your property with your phone camera and complete a single short form. You will get a reference number on screen.

Question 15

What if it is an emergency?

Accepted Answer

Contact the emergency services or the relevant utility provider first — 999 for a risk to life, 0800 111 999 for a gas smell, 105 for an electrical emergency. Report it to us once you are safe.

Question 16

Will my landlord see my report?

Accepted Answer

Yes. Your landlord sees the reported issue and its progress. Your contact details are used only to arrange the repair.

Question 17

How quickly will I hear back?

Accepted Answer

Reports are triaged on receipt and we aim to make contact quickly, prioritising by urgency. Anything affecting safety, heating, hot water or security comes first.

Question 18

Are you legally responsible for compliance?

Accepted Answer

No. Legal responsibility for gas safety, electrical safety, EPC and other duties remains with the landlord. We monitor dates, remind you, arrange the work and hold the records so it is far harder for something to be missed.

Question 19

Which certificates do you track?

Accepted Answer

Gas Safety, EICR, EPC, PAT where relevant, legionella risk assessments, fire alarm and emergency lighting checks, plus licences such as HMO and selective licensing where applicable.

Question 20

Do you handle deposits or rent?

Accepted Answer

We administer deposit protection as part of tenancy management, but tenants pay rent directly to the landlord. Landlord Lifeline does not hold, collect or pass through rental income. Our monthly management fee, from £100, is collected separately by Direct Debit.

Frequently asked questions

General questions

For landlords

For tenants

Compliance and responsibility

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